Privacy policy

PRIVACY POLICY

Effective Date: 01.07.2026

Welcome to SS Creation Books (“SS Creation”, “we”, “us”, or “our”).

This Privacy Policy explains how SS Creation collects, uses, stores, protects, and handles information provided by schools, preschools, educational institutions, school owners, management, principals, directors, teachers, authorized representatives, and other users who access or use our website, School Account services, online ordering facilities, products, and services.

Our platform is primarily designed for schools and educational institutions on a B2B basis.

By accessing our website, creating or using a School Account, placing an order, submitting an enquiry, or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with SS Creation, we may collect the following information.

1.1 School & Institutional Information

When a school registers or applies for a School Account, we may collect:

  • School or institution name

  • School address

  • Branch/location details

  • School contact number

  • Official email address

  • Website or social media details, where provided

  • Name and designation of the authorized representative

  • Principal/director/owner/management details

  • GST or other business/tax information, where applicable

  • School registration or verification information

  • Information required to verify that the applicant represents the school

1.2 Account Information

For an authorized School Account, we may collect:

  • Login username or email address

  • Account credentials

  • Contact information

  • Account preferences

  • Order history

  • Saved addresses

  • Billing and shipping information

  • School-specific discount or coupon information

  • Account activity and communication history

Passwords are intended to remain confidential and should not be shared with unauthorized persons.

1.3 Order & Transaction Information

When a school places an order, we may collect information relating to:

  • Products ordered

  • Class/category and quantity

  • Billing information

  • Shipping and delivery address

  • Payment status

  • Order value

  • Discount or coupon applied

  • Invoice details

  • Return, replacement, or refund information

  • Communication relating to the order

1.4 Customized Kit Information

For Customized Pre-School Kits, we may collect information required to complete customization, including:

  • School name

  • School logo

  • School branding materials

  • School colours or design preferences

  • Information appearing on customized books, folders, ID cards, diaries, name slips, worksheets, or other school materials

  • Approved artwork, proofs, or customization instructions

The school is responsible for ensuring that it has the necessary rights and permissions to provide any logo, artwork, photograph, name, trademark, or other material submitted for customization.

1.5 Information Related to Complete School Growth Plan

If a school enquires about or purchases our Complete School Growth Plan, we may collect information necessary to provide the requested services, including:

  • School requirements

  • Academic requirements

  • Technology requirements

  • Website requirements

  • ERP/LMS requirements

  • Implementation information

  • Contact persons and authorized representatives

  • Technical and operational information necessary for setup and support

1.6 Communication Information

If you contact us through email, WhatsApp, phone, website forms, or other communication channels, we may retain relevant communication records and the information you provide.

1.7 Technical & Usage Information

When you use our website or online services, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Approximate location derived from technical information

  • Date and time of access

  • Referring website or source

  • Cookies and similar technologies

This information may be used to operate, secure, improve, and understand the use of our website and services.

2. HOW WE USE YOUR INFORMATION

SS Creation may use collected information for legitimate business, operational, contractual, and service-related purposes, including:

  • Creating and maintaining School Accounts

  • Verifying school identity and authorization

  • Processing and fulfilling orders

  • Processing customized kit requests

  • Applying school-specific discounts and coupon codes

  • Processing payments and invoices

  • Arranging delivery and logistics

  • Managing returns, replacements, and refunds

  • Providing customer and account support

  • Communicating with schools regarding orders and services

  • Providing academic resources and support

  • Implementing ERP, LMS, website, and other technical services

  • Providing technical assistance

  • Managing school customization and branding requirements

  • Improving our products, services, website, and customer experience

  • Preventing fraud, misuse, unauthorized access, or other security issues

  • Maintaining business and transaction records

  • Complying with applicable legal and regulatory requirements

  • Sending relevant service-related or business communications

  • Responding to enquiries and requests

We do not use school information for purposes unrelated to our business or services except where required or permitted by applicable law.

3. SCHOOL ACCOUNT & VERIFICATION

Because SS Creation provides school-focused products and services, certain products and ordering facilities may be available only to verified schools or authorized educational institutions.

We may request information or documents necessary to verify:

  • The identity of the school

  • The existence of the institution

  • The identity of the authorized representative

  • The authority of the person requesting the School Account

Information submitted for verification may be reviewed internally or by authorized service providers where necessary.

SS Creation may refuse, suspend, or restrict an account where verification cannot be completed or where we reasonably believe that the account is being misused.

4. SCHOOL LOGIN CREDENTIALS

School Accounts may be protected by login credentials provided or created for authorized school representatives.

The school is responsible for:

  • Keeping login credentials confidential

  • Restricting account access to authorized persons

  • Informing SS Creation if unauthorized access is suspected

  • Ensuring that information submitted through the account is accurate

SS Creation will not be responsible for unauthorized activity resulting from credentials being voluntarily shared or improperly secured by the school, except to the extent required by applicable law.

5. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways or financial service providers.

SS Creation may receive information such as:

  • Payment status

  • Transaction reference

  • Payment method

  • Amount paid

  • Refund status

Where payment processing is handled by a third-party payment provider, the provider may process payment information according to its own privacy policy and terms.

SS Creation generally does not need to store complete payment-card information when such information is processed directly by the payment service provider.

6. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Keep users logged in

  • Maintain account functionality

  • Remember preferences

  • Improve website performance

  • Understand website usage

  • Improve user experience

  • Support security and fraud prevention

You may be able to control or disable cookies through your browser settings. Certain website functions may not operate correctly if essential cookies are disabled.

7. HOW WE SHARE INFORMATION

SS Creation does not sell or rent school account information for money.

We may share information with trusted third parties when reasonably necessary to operate our business or provide requested services.

These may include:

  • Payment gateway providers

  • Courier and logistics providers

  • Hosting and technology providers

  • ERP/LMS/website service providers

  • IT and technical support providers

  • Communication service providers

  • Professional advisors

  • Service contractors and vendors

  • Government authorities or law-enforcement agencies where legally required

Third parties are expected to use information only for the relevant purpose and in accordance with applicable contractual, legal, or security requirements.

8. SCHOOL BRANDING & CUSTOMIZATION DATA

Schools may provide logos, names, artwork, photographs, text, or other branding materials for customized products.

SS Creation may use such materials solely as necessary to:

  • Prepare designs

  • Create proofs

  • Manufacture customized products

  • Print school materials

  • Deliver customized products

  • Provide requested digital or technical services

The school represents that it has the necessary authorization to provide such materials and permits SS Creation to use them for the agreed purpose.

SS Creation may retain approved customization files for order records, reorders, customer support, and related business purposes, subject to applicable law.

9. STUDENT & CHILD INFORMATION

SS Creation's primary business relationship is with schools and educational institutions.

Schools should not provide unnecessary personal information relating to children, students, parents, or other individuals when placing ordinary product orders.

Where student or child-related information is necessary for a specific service, the school should ensure that it has the appropriate authority, consent, notices, and legal basis required under applicable law before providing such information to SS Creation.

SS Creation does not intend to use children's personal information for unrelated advertising or commercial purposes.

10. DATA SECURITY

SS Creation takes reasonable technical and organizational measures to protect information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

Security measures may include access controls, authentication mechanisms, restricted access to information, secure technology infrastructure, and appropriate operational safeguards.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

11. DATA RETENTION

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Maintaining School Accounts

  • Fulfilling orders

  • Providing services

  • Maintaining transaction and accounting records

  • Handling returns, replacements, and refunds

  • Providing ongoing support

  • Resolving disputes

  • Protecting our legal rights

  • Complying with applicable legal, tax, accounting, and regulatory requirements

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal or operational requirements.

12. DATA ACCURACY

Schools and users are responsible for ensuring that information submitted to SS Creation is accurate, complete, and up to date.

This is particularly important for:

  • School name

  • School address

  • Contact information

  • Billing information

  • Shipping information

  • School logo

  • Customization details

  • Authorized representative information

SS Creation may rely on information provided by the school when processing an order or customization request.

13. THIRD-PARTY SERVICES & LINKS

Our website or services may contain links to or integrate with third-party websites, applications, payment services, technology providers, ERP/LMS services, or other platforms.

Third-party services operate under their own terms and privacy policies.

SS Creation is not responsible for the privacy practices, security, or content of third-party platforms that are outside our control.

We encourage users to review the applicable privacy policies before providing personal information to third-party services.

14. COMMUNICATIONS

We may communicate with schools and authorized representatives through:

  • Email

  • Phone

  • WhatsApp

  • SMS

  • Website notifications

  • Other business communication channels

Service-related communications may include:

  • Account verification

  • Login information

  • Order confirmations

  • Payment updates

  • Shipping and delivery updates

  • Return or replacement updates

  • Customization approvals

  • Technical support

  • Academic support

  • Service implementation updates

Where permitted by applicable law, we may also send relevant business, product, or service updates.

Users may request that non-essential promotional communications be discontinued.

15. DATA RELATED TO ERP, LMS & SCHOOL TECHNOLOGY SERVICES

Where SS Creation provides ERP, LMS, website, or other technology services, additional information may be processed depending on the services selected by the school.

The nature and scope of such processing may depend upon:

  • The selected service

  • School requirements

  • System configuration

  • User roles

  • Data provided by the school

  • Applicable service agreements

Where necessary, specific data-processing, security, confidentiality, or service terms may apply in addition to this Privacy Policy.

The school remains responsible for determining what information it provides to such systems and for ensuring that it has the appropriate authority to provide that information.

16. BUSINESS TRANSFERS

If SS Creation undergoes a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, information associated with the relevant business operations may be transferred as part of that transaction, subject to applicable law.

Any successor or acquiring entity may be required to continue protecting the information in accordance with applicable privacy obligations.

17. LEGAL DISCLOSURES

SS Creation may disclose information where reasonably necessary to:

  • Comply with applicable laws or legal processes

  • Respond to lawful requests from authorities

  • Prevent fraud or unauthorized activity

  • Protect the rights, property, or safety of SS Creation

  • Protect schools, users, or other persons

  • Investigate security incidents

  • Enforce our Terms of Service or other agreements

18. YOUR RIGHTS & REQUESTS

Subject to applicable law, schools and individuals may have rights relating to their personal information, including the ability to:

  • Request access to certain information

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Withdraw certain consents where applicable

  • Object to or restrict certain processing where applicable

  • Request information about how personal data is processed

Requests may be subject to identity verification and applicable legal limitations.

To submit a privacy-related request, please contact us using the details provided in the Contact Us section.

19. ACCOUNT CLOSURE

A school may request closure of its School Account by contacting SS Creation.

Account closure may not immediately result in deletion of all information where we are required or permitted to retain certain information for:

  • Legal compliance

  • Tax or accounting requirements

  • Transaction records

  • Dispute resolution

  • Fraud prevention

  • Security purposes

  • Contractual obligations

  • Legitimate business records

After the applicable retention period, information may be deleted, anonymized, or securely disposed of.

20. INTERNATIONAL DATA PROCESSING

Depending on the technology, hosting, payment, communication, or other service providers used by SS Creation, information may be processed or stored in locations outside the user's immediate location.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

21. PRIVACY OF SCHOOL REPRESENTATIVES

Where a principal, director, owner, teacher, employee, or authorized representative interacts with SS Creation on behalf of a school, we may process their professional contact information for legitimate business purposes.

The school should ensure that representatives are appropriately informed where required by applicable law.

22. CHANGES TO THIS PRIVACY POLICY

SS Creation may update this Privacy Policy from time to time to reflect:

  • Changes in our products or services

  • Changes in technology

  • Changes in business practices

  • Changes in legal or regulatory requirements

The updated version will be posted on our website with a revised “Last Updated” date.

Continued use of our website or services after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated policy, subject to applicable law.

23. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction specified in our Terms of Service, unless otherwise required by applicable law.

24. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact SS Creation.

SS Creation Books
Email: sscreationindia2017@gmail.com
Website: www.sscreationbooks.com
Phone: +91 9194145464

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.

IMPORTANT NOTICE

SS Creation is primarily a school-focused B2B platform.

School Accounts, school-specific pricing, online institutional ordering, customized school kits, academic services, ERP/LMS services, and other school-focused facilities may require verification and authorization.

Schools should provide only the information reasonably necessary for the requested product or service and should not submit unnecessary personal information relating to students, children, parents, teachers, or other individuals.

By using SS Creation's website, School Account, ordering facilities, products, or services, you acknowledge that you have read and understood this Privacy Policy.