Shipping policy

SHIPPING POLICY

Effective Date: 01.07.2026

Welcome to SS Creation Books (“SS Creation”, “we”, “us”, or “our”).

This Shipping Policy explains the shipping, delivery, dispatch, and order-fulfilment terms applicable to schools and educational institutions purchasing products or services through SS Creation.

SS Creation primarily operates as a B2B school-focused platform. Online product ordering may be available only to verified schools through an authorized School Account.

1. SCOPE OF THIS SHIPPING POLICY

This Shipping Policy applies primarily to physical products ordered through SS Creation, including:

  • Pre-School Books

  • School Books and Academic Materials

  • Customized Pre-School Kits

  • Customized School Materials

  • Customized School Bags, where applicable

  • Worksheets and printed academic resources

  • Other physical educational products offered by SS Creation

Digital services such as ERP, LMS, website development, digital resources, technical support, and academic support may follow separate service or implementation terms.

2. SCHOOL ACCOUNT & ORDERING

Where required, schools must have an authorized and verified School Account to place institutional orders.

Orders may be placed by:

  • School owners

  • School management

  • Principals

  • Directors

  • Authorized school representatives

The school is responsible for ensuring that the information entered during the ordering process is accurate.

3. SHIPPING ADDRESS

The school must provide a complete and accurate delivery address at the time of placing an order.

The delivery information may include:

  • School name

  • Complete school address

  • City

  • State

  • PIN/Postal code

  • Contact person's name

  • Contact number

  • Any relevant delivery instructions

SS Creation is not responsible for delivery delays, failed delivery, additional shipping charges, or return-to-origin situations caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect PIN code

  • Incorrect contact number

  • Unavailability of the receiving person

  • Refusal to accept the shipment

  • Failure to respond to the courier

  • Incorrect information provided by the school

Any additional shipping or re-delivery charges arising from such circumstances may be payable by the school.

4. ORDER PROCESSING

After an order is placed, SS Creation may verify:

  • Product availability

  • Quantity

  • Pricing

  • School-specific discount or coupon

  • Billing details

  • Shipping details

  • Customization requirements, where applicable

  • Payment status

An order is considered confirmed only after the applicable verification and payment/order-confirmation process has been completed.

SS Creation may contact the school or its Account Manager if additional information is required before processing the order.

5. SHIPPING OF PRE-SCHOOL BOOKS

Standard Pre-School Books and other non-customized educational products are generally dispatched after order confirmation and successful processing.

The actual dispatch time may depend on:

  • Product availability

  • Quantity ordered

  • Order volume

  • Payment confirmation

  • Packaging requirements

  • School-specific requirements

  • Delivery location

For large or bulk institutional orders, additional processing time may be required.

SS Creation may communicate an estimated dispatch or delivery timeline at the time of order confirmation.

6. CUSTOMIZED PRE-SCHOOL KIT SHIPPING

Customized Pre-School Kits require additional preparation before dispatch.

The process may include:

  1. Receiving the school's customization information

  2. Preparing the customization/design

  3. Sharing proof or details with the school where applicable

  4. Receiving approval

  5. Production/printing

  6. Quality checking

  7. Packaging

  8. Dispatch

  9. Delivery

Because customized products require production and preparation, their dispatch and delivery timeline may be longer than standard books.

The estimated timeline will depend on:

  • Number of kits ordered

  • Number of classes selected

  • Customization requirements

  • Proof approval

  • Production schedule

  • Availability of materials

  • Delivery location

SS Creation will communicate an estimated timeline wherever reasonably possible.

7. CUSTOMIZED KIT MINIMUM ORDER REQUIREMENT

Customized Pre-School Kits have a minimum requirement of 5 sets per selected class.

For example:

  • 5 Toddlers + 5 Playgroup Kits — Eligible

  • 10 Toddlers + 15 Playgroup Kits — Eligible

  • 3 Toddlers + 7 Playgroup Kits — Not eligible because the Toddlers quantity is below the minimum requirement

This minimum requirement applies separately to each class selected for customization.

Shipping and production timelines for customized kits will be determined after the order quantity and customization requirements are confirmed.

8. CUSTOMIZED SCHOOL BAG

A customized school bag may be available as an optional addition to a Customized School Kit.

Where selected, the school bag may involve:

  • Additional cost

  • Separate production requirements

  • Additional preparation time

  • Separate or combined shipment, depending on the order

The applicable cost and estimated delivery timeline will be communicated to the school before confirmation wherever required.

9. SHIPPING CHARGES

Shipping charges may depend on factors including:

  • Order value

  • Product type

  • Quantity

  • Package weight and dimensions

  • Delivery location

  • Courier/logistics provider

  • Bulk-order requirements

  • Special handling or customization

Applicable shipping charges, if any, may be displayed or communicated during the order confirmation process.

For certain qualifying orders, SS Creation may offer shipping at no additional charge.

Any such offer will be subject to the terms applicable to the particular order or promotion.

10. DELIVERY TIME

Delivery timelines are estimates and may vary depending on:

  • Product availability

  • Order quantity

  • Customization

  • Production requirements

  • Courier availability

  • Delivery location

  • Weather conditions

  • Transportation conditions

  • Public holidays

  • Regional restrictions

  • Unforeseen operational circumstances

For standard books, delivery may generally be faster than customized products.

For customized kits and bulk institutional orders, the school will be provided with an estimated timeline based on the specific order.

Delivery timelines should therefore be understood as estimated timelines and not guaranteed delivery dates, unless SS Creation has expressly committed to a specific delivery date in writing.

11. BULK & INSTITUTIONAL ORDERS

School orders may involve significantly larger quantities than ordinary consumer purchases.

For bulk orders:

  • Additional processing time may be required.

  • Orders may be packed in multiple cartons.

  • Shipments may be dispatched in multiple consignments.

  • Delivery may occur in stages.

  • Shipping arrangements may differ from standard orders.

Where an order is split into multiple shipments, SS Creation may provide the relevant shipment or delivery information as available.

12. PARTIAL SHIPMENTS

SS Creation may, where operationally appropriate, dispatch an order in multiple shipments.

This may happen when:

  • Products are ready at different times

  • Customized and standard products have different production schedules

  • Certain products are temporarily unavailable

  • Bulk orders require multiple packages

  • Logistics arrangements require separate consignments

A partial shipment does not automatically mean that the remaining products have been cancelled.

13. COURIER & LOGISTICS PARTNERS

SS Creation may use third-party courier, logistics, transportation, or delivery service providers.

The choice of courier or logistics provider may depend on:

  • Delivery location

  • Package size and weight

  • Product type

  • Availability

  • Serviceability

  • Cost

  • Delivery requirements

Once a shipment is handed over to the logistics provider, delivery may also be subject to the provider's operational terms and service conditions.

14. TRACKING INFORMATION

Where shipment tracking is available, SS Creation may provide tracking information to the school.

Tracking information may be provided through:

  • School Account

  • Email

  • WhatsApp

  • Phone

  • Other applicable communication channels

Tracking availability depends on the logistics provider and shipment method.

15. DELIVERY ATTEMPTS

The courier or delivery partner may make one or more delivery attempts depending on its operational policies.

The school or designated receiving person should remain available to receive the shipment.

If a shipment cannot be delivered because of the school's unavailability, incorrect information, refusal, or other reasons attributable to the recipient, additional delivery or re-shipping charges may apply.

16. INSPECTION AT DELIVERY

Schools are advised to inspect the shipment as soon as reasonably possible after delivery.

The school should check:

  • Package condition

  • Number of packages/cartons

  • Product quantity

  • Product type

  • Visible damage

  • Customized details, where applicable

If there is visible damage to the outer package, the school should, where reasonably possible, note the condition with the delivery partner and retain relevant evidence such as photographs.

17. DAMAGED PRODUCTS

If products are received damaged, the school should contact SS Creation as soon as reasonably possible.

The school may be requested to provide:

  • Order number

  • Photographs/videos of the package

  • Photographs of damaged products

  • Quantity affected

  • Delivery details

  • Other information required for verification

After verification, SS Creation may provide an appropriate resolution, which may include:

  • Replacement

  • Credit

  • Refund

  • Re-dispatch

  • Other appropriate resolution

The final resolution will depend on the nature and extent of the damage and the circumstances of the shipment.

18. WRONG OR MISSING PRODUCTS

If the school receives:

  • Incorrect products

  • Incorrect quantities

  • Missing products

  • Products belonging to another order

the school should notify SS Creation promptly after delivery.

SS Creation may verify the order and shipment records before providing an appropriate resolution.

Where a mistake is attributable to SS Creation, the applicable replacement, correction, re-dispatch, credit, or refund may be provided after verification.

19. CUSTOMIZED PRODUCT DELIVERY

Customized products may contain the school's:

  • Name

  • Logo

  • Branding

  • Contact information

  • Address

  • Class information

  • Other approved customization

The school is responsible for reviewing and approving customization details before production.

Once production has started based on the school's approved information, delivery will be carried out according to the applicable production and shipping schedule.

Customized products may be subject to separate return and refund restrictions as described in our Return & Refund Policy.

20. DELIVERY DELAYS

SS Creation will make reasonable efforts to process and dispatch orders within the estimated timeline.

However, delays may occur due to circumstances beyond our reasonable control, including:

  • Courier delays

  • Transportation disruptions

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Strikes

  • Public holidays

  • Regional disruptions

  • High seasonal demand

  • Supply shortages

  • Production delays

  • Technical or operational issues

  • Other force majeure circumstances

Such delays do not automatically qualify an order for cancellation, refund, or compensation unless otherwise required by applicable law or agreed in writing.

21. DELIVERY TO REMOTE & NON-SERVICEABLE LOCATIONS

Some remote, rural, restricted, or otherwise non-serviceable locations may have limited delivery availability.

If the provided address is not serviceable, SS Creation may:

  • Contact the school for an alternative address

  • Arrange an alternative delivery method where available

  • Apply additional shipping charges where applicable

  • Cancel the shipment and process the applicable resolution

The school will be informed where an issue with serviceability is identified.

22. RE-SHIPPING & RETURN-TO-ORIGIN

If a shipment is returned to SS Creation because it could not be delivered due to circumstances attributable to the school, such as:

  • Incorrect address

  • Incomplete address

  • Refusal to accept delivery

  • Repeated recipient unavailability

  • Incorrect contact information

SS Creation may contact the school regarding re-shipment.

Additional shipping or handling charges may apply.

23. SHIPPING & RETURNS OF UNSOLD STANDARD BOOKS

SS Creation provides an eligible unsold-book return facility for certain standard Pre-School Books.

Where applicable:

  • Unsold books may be returned within 2 months from the delivery date of the respective order.

  • Partial returns are allowed.

  • Only eligible unsold quantities may be returned.

  • Returned books must meet the conditions specified in the Return & Refund Policy.

  • The school must initiate the return through its authorized School Account or the prescribed process.

  • Shipping/collection charges may apply depending on the applicable return arrangement.

For example, if a school orders 20 books and has 15 books sold/distributed, the remaining 5 eligible unsold books may be returned within the applicable two-month period, subject to the return conditions.

The complete eligibility and refund/credit terms are provided in the Return & Refund Policy.

24. SHIPPING OF RETURNED PRODUCTS

Where a return is approved, SS Creation will communicate the applicable return method.

Depending on the circumstances:

  • The school may be required to ship the products back.

  • SS Creation may arrange collection.

  • Shipping charges may be borne by the school.

  • Shipping/collection may be provided by SS Creation in eligible cases.

The applicable arrangement will depend on the reason for return and the specific product.

25. DIGITAL SERVICES

Shipping does not apply to services that are delivered digitally or electronically, including where applicable:

  • ERP

  • LMS

  • Website services

  • Digital resources

  • Technical support

  • Online academic support

  • Other digital services

Such services will be delivered or activated according to the applicable service agreement, quotation, implementation schedule, or communication.

26. COMPLETE SCHOOL GROWTH PLAN

The Complete School Growth Plan may include a combination of physical products, academic resources, technology services, ERP, LMS, website services, technical support, and other school support.

Physical products included in such a plan may be shipped according to the applicable order or implementation schedule.

Digital and technical components do not require physical shipping and will be provided according to the agreed implementation or service timeline.

Where a specific quotation or service agreement provides different delivery or implementation terms, those terms will take precedence for that particular engagement.

27. DELIVERY CONFIRMATION

Delivery may be considered completed based on available confirmation from:

  • Courier/logistics tracking

  • Delivery confirmation

  • Proof of delivery

  • Recipient confirmation

  • School Account records

  • Other reasonable delivery evidence

If the school believes that a shipment has been incorrectly marked as delivered, it should contact SS Creation promptly for investigation.

28. ORDER CHANGES AFTER DISPATCH

Once an order has been dispatched, changes to:

  • Delivery address

  • Product quantity

  • Product selection

  • Customization

  • Shipping method

may not be possible.

Any requested change will be subject to the stage of processing and the feasibility of the requested modification.

Additional costs may apply where a change results in re-shipping, re-production, or additional logistics requirements.

29. CANCELLATION BEFORE DISPATCH

A standard product order may be eligible for cancellation before it enters processing, packing, production, or dispatch, subject to the applicable order terms.

Customized products may not be cancellable once customization, production, printing, or other preparation has started.

For complete details, please refer to our Terms of Service and Return & Refund Policy.

30. ORDER-SPECIFIC DELIVERY TERMS

For certain school orders, SS Creation may provide specific delivery commitments or timelines in:

  • Quotation

  • Invoice

  • Order confirmation

  • Service agreement

  • Written communication

  • Customized project agreement

Where such specific terms are expressly agreed upon, those terms will apply to the relevant order or project.

31. SHIPPING COMMUNICATION

SS Creation may communicate shipping and delivery information through:

  • Email

  • Phone

  • WhatsApp

  • School Account

  • SMS

  • Other registered communication channels

Schools should ensure that their registered contact information remains accurate and accessible.

32. SHIPPING POLICY UPDATES

SS Creation may update this Shipping Policy from time to time to reflect:

  • Changes in shipping processes

  • Changes in logistics partners

  • Changes in products or services

  • Changes in operational practices

  • Changes in applicable laws or regulations

The updated version will be published on the website with a revised “Last Updated” date.

33. GOVERNING LAW

This Shipping Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to shipping or delivery shall be subject to the applicable jurisdiction specified in our Terms of Service, unless otherwise required by applicable law.

34. CONTACT US

For questions regarding shipping, delivery, dispatch, tracking, damaged shipments, or other order-related issues, please contact us:

SS Creation Books
Email: sscreationindia2017@gmail.com
Website: www.sscreationbooks.com
Phone: +91 9194145464

For order-related queries, please keep your Order Number / School Account details available so that our team can assist you efficiently.

QUICK SHIPPING SUMMARY

Product / Service Shipping / Delivery
Standard Pre-School Books Dispatched after order confirmation and processing
Bulk Book Orders May require additional processing time
Customized Pre-School Kits Dispatch after customization, approval and production
Customized School Bag Optional; additional cost and production time may apply
Minimum Customized Kit 5 sets per selected class
Partial Shipments May be made where operationally required
Tracking Provided where available
Damaged Products Report promptly for verification
Wrong/Missing Products Report promptly for verification
Unsold Standard Books Eligible returns within 2 months from delivery, subject to Return & Refund Policy
ERP/LMS/Website Digital/service delivery; no physical shipping
Complete School Growth Plan Physical and digital components follow applicable project/service terms
Delivery Timeline Estimated unless specifically guaranteed in writing

Important: Delivery timelines may vary based on order quantity, customization, production, location, courier availability, and other operational circumstances.